Shipping policy

Shipping Policy

Processing time. We aim to ship orders within 1–2 business days (Monday–Friday, excluding holidays). Orders placed after 12:00 pm ET or on weekends begin processing the next business day. You'll get an email with tracking information once your order ships.

Shipping rates. Shipping is charged either at a flat rate or at the rate calculated by the carrier, based on your order and location. You'll see the exact cost at checkout before you pay.

Expedited shipping. We cannot guarantee on-time delivery for expedited shipping on orders placed.  

Multiple packages. Some orders ship in more than one box. You won't be charged extra for this. Packages may arrive on different days, and you'll get tracking for each one.

Shipping destinations. We currently ship to the United States only. We do not ship to P.O. boxes or APO/FPO addresses.

Address accuracy. Please double-check your shipping address at checkout. We aren't responsible for orders sent to an incorrect address you provided. If a package is returned to us, we'll contact you about reshipping, and additional shipping charges may apply.

Lost or damaged packages. If your order arrives damaged or doesn't arrive within 7 days of the expected delivery date, contact us at info@jubilette.com and we'll help resolve it with the carrier.